Oh no, it sounds like your wife is experiencing a frustrating issue with her iPhone 6 Plus! If the screen is behaving like a ghost is controlling it, don't worry, we've got you covered with some troubleshooting tips that might help resolve this eerie situation.
First things first, let's try a simple restart. Sometimes, a quick reboot can work wonders and help reset any glitchy behavior. To do this, hold down the power button until the "Slide to Power Off" option appears. Slide it to turn off the device, wait a few seconds, then press and hold the power button again until you see the Apple logo.
If a restart doesn't do the trick, it's worth checking for any software updates that may address known bugs or issues. Head to Settings > General > Software Update to see if there's an update available for your device. Install any updates, as they often include fixes for various problems.
Another possible solution is to recalibrate the touchscreen. Sometimes, an unresponsive or overly sensitive screen can be caused by a misalignment in the touch input. To recalibrate the screen, go to Settings > General > Accessibility > 3D Touch and adjust the sensitivity slider to see if that helps.
If the ghostly behavior persists, it might be worth considering a factory reset. However, please note that this will erase all data on the device, so make sure to back up any important information beforehand. To perform a factory reset, go to Settings > General > Reset > Erase All Content and Settings.
If none of these steps work, your wife's iPhone 6 Plus might have a hardware issue. In that case, it would be best to contact Apple Support or visit an Apple Store for further assistance. They have the expertise and tools to diagnose and repair hardware problems professionally.
In the meantime, try to observe if the ghostly behavior occurs only in specific apps or situations. This information could be helpful in pinpointing the root cause of the issue when seeking technical support.
Dealing with a misbehaving smartphone can be frustrating, but with a bit of troubleshooting and patience, you can often resolve these issues. Hopefully, these tips will help banish the ghost from your wife's iPhone 6 Plus and restore it to its normal, non-spooky functionality. Remember, technology can sometimes be temperamental, but there's usually a solution waiting to be discovered.