If you're experiencing issues with your iPhone XR not registering touch input while you're on a call, you're not alone. This problem can be frustrating, especially when you need to access certain features during a call. However, there are a few simple steps you can take to troubleshoot and potentially resolve this issue.
First and foremost, let's start with the basics. If your iPhone XR is not registering touch input while you're on a call, it could be due to a couple of reasons. One common cause is the proximity sensor being activated during the call. The proximity sensor is responsible for detecting when the phone is close to your face to turn off the display and prevent accidental touch inputs. However, if it's malfunctioning or being triggered incorrectly, it can prevent touch input during the call.
To troubleshoot this issue, try cleaning the proximity sensor area located near the front-facing camera. Sometimes dust or debris can interfere with its functionality. Gently wipe the area with a soft, dry cloth to ensure there is no obstruction. Additionally, make sure you don't have a screen protector or a case that might be covering or interfering with the proximity sensor.
If cleaning the sensor area doesn't resolve the problem, the next step is to restart your iPhone XR. A simple restart can often fix minor software glitches or temporary issues that may be causing the touch input problem during calls. To restart your iPhone XR, press and hold the side button along with one of the volume buttons simultaneously until you see the "Slide to power off" option. Slide to power off, wait a few seconds, then press and hold the side button again until the Apple logo appears.
If the issue persists after restarting your device, you can also try updating your phone's software. Software updates often contain bug fixes and improvements that can address performance issues like unresponsive touch input. To check for updates, go to Settings > General > Software Update and follow the on-screen instructions to download and install any available updates.
If none of these steps solve the problem, you may need to contact Apple Support for further assistance. They can provide you with more advanced troubleshooting steps or advise you on whether your device needs to be checked by a technician.
In conclusion, an iPhone XR not registering touch input while on a call can be a frustrating issue, but with a few simple steps, you can troubleshoot and potentially resolve the problem. Remember to clean the proximity sensor area, restart your device, and update your software to see if that helps. If the problem persists, don't hesitate to reach out to Apple Support for additional help.