Are you experiencing video freezing issues on your 12.9-inch iPad Pro when using the TV app? Don't worry; you're not alone, and there are steps you can take to troubleshoot and hopefully resolve this frustrating problem.
Firstly, ensure that your iPad Pro is running the latest version of iOS. To check for updates, go to Settings > General > Software Update. If there's an update available, download and install it as it may contain fixes for any underlying issues causing the video freezing problem.
Next, try force closing the TV app and then relaunching it. To force close an app on the iPad Pro, swipe up from the bottom of the screen and pause slightly in the middle of the screen. This action will bring up the app switcher. Locate the TV app and swipe it up and off the screen to close it. Relaunch the app and see if the video freezing issue persists.
If the problem continues, restart your iPad Pro. To restart the device, press and hold the power button until the "slide to power off" slider appears. Slide it to turn off the iPad Pro. Once it's off, press and hold the power button again until the Apple logo appears, indicating that the device is restarting. After it restarts, open the TV app and check if the video freezing issue has been resolved.
Sometimes, the video freezing problem could be due to a poor internet connection. If you're streaming content on the TV app, try switching to a different Wi-Fi network or using cellular data (if applicable) to see if the issue is related to your internet connection.
Another troubleshooting step is to check for any available updates for the TV app itself. Open the App Store, go to the Updates tab, and see if there's an update available for the TV app. Updating the app to the latest version may help in resolving any bugs or performance issues causing the video freezing problem.
If none of the above steps work, you may want to consider resetting all settings on your iPad Pro. This will not erase your data but will reset all system settings to their default values. To do this, go to Settings > General > Reset > Reset All Settings. Keep in mind that you'll need to reconfigure your settings after performing this action.
Hopefully, these troubleshooting steps help in resolving the video freezing problem you're facing on your 12.9-inch iPad Pro when using the TV app. If the issue persists, you may want to reach out to Apple Support for further assistance and guidance tailored to your specific situation. Remember, staying up to date with software updates and ensuring a stable internet connection can often prevent or resolve such issues.